- What is the refund policy and procedure for Foscam Cloud?
Foscam provides refund for subscribed cloud service plan that is in validity period.
For monthly plan, our refund policy will automatically credits you for the remaining unused portion (days) of the monthly plan. If you decide to request for a refund please contact Foscam before the service ends.
For annual plan, our refund policy will automatically credits you for the remaining unused portion (days) of the annual plan if you request refund within 6 months after subscribing to the service. Service already used for 6 months or above is non-refundable.
Please email Foscam support firstname.lastname@example.org directly to submit your refund request together with order number and reason. Our customer service representative will assist you shortly.
Note: Some users might get charged for international fee due to bank card level or credit card issuing bank policy while fulfill the payment for could service. Such international fee is not charged by Foscam, please consult with your card issuing bank directly.